If the product is no longer available due to simultaneous purchase by multiple users, an e-mail will be sent to cancel the order with the simultaneous return of the amount paid for the purchase.
Terms of Payment
We accept the following payment methods:
- Credit Cards
- Wire Transfer
Delivery Methods & Times
The shipment of the product will be made as soon as your order is ready. From the moment of the order you will be sent an e-mail with the shipping code useful for monitoring the product during transport. The shipment is made by SDA-Poste.
The delivery for the products will be made within 7 working days from the time of payment.
For working days for the purpose of delivery, we mean from Monday to Friday throughout the country and where the service is active.
If the products do not satisfy you can request returns or exchange.
The conditions for changes and returns are as follows:
- The goods purchased can be returned within 10 days from the delivery date.
- Returns made after the indicated deadline can only be accepted at Lanilla’s discretion.
- The products must not have been used, worn, washed or damaged;
- The identification tag must still be attached to the products with the disposable seal;
- The shipping cost will not be paid in the return, but only the total value of the goods.
To make the return or change the size you need to send an email to [email protected]lanilla.com indicating the following information:
- Order ID
- First name
- Indicate the reason for the return
- In case of change of size, indicate the new size
- Possible notes